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Agreement -

By using the Website you agree to be bound by these Terms.

Shipping - 

Items will be shipped to the delivery address you select. Please make sure someone is available to accept the items. We will only leave items in a safe place or with a neighbour if requested. We cannot accept responsibility for damaged or missing items should you choose to leave it  with someone. 

We aim to deliver items within 3-5 days in the UK but some items can take longer if it's a custom item or order. 

Items will be dispatched as soon as possible although we aim to do this within 24 hours for non custom items.

 

 

Delivery costs

  • UK mainland (excluding Scottish Highlands) - £5.75 (Free for orders over £200.00, see terms and conditions below)

  • Isle of White £10.00

  • Scottish Highlands £5.75, expect delivery within 2-3 days delivery

  • UK Offshore Including Channel Islands £15.25 within 2-3 days delivery

  • Republic of Ireland £9.95

  • Northern Ireland £18.95

  • Royal Mail costs are available on quotation

All prices quoted are exclusive of VAT.

Free delivery applied to mainland UK only. 

additional charges may apply depending on location but a specific price can be given before any purchase by contacting us directly. 

Orders - 

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.

Customer Returns

In the event of any unwanted product(s) you must notify that you want a refund within 14 days of receiving the products. You may return them unopened and unused in a resalable condition within 28 days of first receiving the products, along with any other items / free gifts received with it, for an exchange or refund. Items must be returned in a resalable condition and will not be accepted back if worn or opened. Our packaging carries a health and hygiene seal, if this seal has been broken we will be unable to accept the return. Postage charges will apply if exchanged for another item, in order for us to send the new product. If we have sent the incorrect product please notify us within 2 days of receiving your order via email or phone. If we have sent an incorrect order we will replace and reimburse you for all postage costs. Once we have received your products back we will replace and reimburse you for the postage it cost to return to us. Proof of postage will not be accepted as proof of delivery. You must include your name and address with a copy of your purchase invoice along with your reason for the return.

Refunds - Refunds will be issued within a week of receiving a return or cancellation request.

Returns By Courier - If you are not home when the courier delivers your goods they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender. If you fail to get a redelivery as instructed and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are liable for any surcharges up to a maximum of £15 that the courier charges us to have it returned to the sender.

 

Privacy – 

We will always protect and respect your privacy. We will not disclose or pass on information about our customers to any third party.

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:


• Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
• Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
• Information you provide us when you enter a competition or participate in a survey;
• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and
• Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

Marketing - 

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.


If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

Indemnity - 

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Security - 

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Amendments  

We cannot amend an order that has already been dispatched however if you have any questions you can contact us info@lauracourtiehair.com

We reserve the right to:

update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents

Supplier - 

We reserve the right to change prices and any information at any time and without notice throughout this website.

Contact us - 

You can contact us directly with any questions 

07584088368

info@lauracourtiehair.com